Yeah, that's usually a sign that the person that spooled up the line may have had line that was wound incorrectly on the bulk spool (doubtful) or didn't pay attention to see if the line was twisting as they were spooling your reel.
As someone said, the easiest way to fix this if you have a boat is to drag 100 yards or so behind the boat and let the water tension untwist the line. After 5 minutes or so of dragging it behind the boat, reel it in and you should be set. Make sure you don't have anything tied on to the end of the line, obviously.
If you don't have a boat and you are near a very straight shoreline, you can kinda do the same thing by letting some line out at the water and walking parallel next to the water while letting as much line as as you can in the water as you're walking, while doing sweeping motions with your rod. (I don't recommend this unless you're sure you won't end up snagging miscellaneous crap on the shoreline (rocks, twigs, angler trash), and nicking your line in the process.)